Privacy policy

General information

Logisticwise Global have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act), which governs the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.

What Personal Information do we collect and how we collect it?

Personal Information is information or an opinion that identifies an individual. We collect your personal information directly from you, when you use our services and/or make contact with us, via our website and from third parties.

We may collect and hold the following personal information:

  • chevron_right name, email address, mailing/postal address, phone number;
  • chevron_right credit card information;
  • chevron_right passport information (for personal affects only);
  • chevron_right information provided in your credit application; and
  • chevron_right information required to execute your delivery instructions.

Primary purpose of collecting your Personal Information

We collect your Personal Information for the primary purpose of:

  • chevron_right providing our services to you;
  • chevron_right improving customer experience;
  • chevron_right third parties where you consent to the use or disclosure;
  • chevron_right to comply with legal and regulatory requirements;
  • chevron_right where required or authorised by law;
  • chevron_right improving our website; and
  • chevron_right circumstances where you would reasonably expect such use or disclosure.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Cookies

We use cookies, on our website. Cookies are small data files that are served by our platform and stored on your device. We use cookies to help us remember and process enquiries and bookings and understand and save your preferences for future visits.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us at info@logisticwise.com.au. It’s important to note that we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to ensure that your Personal Information is up to date.

If you find that the information we have is not up to date or is inaccurate, please advise us at info@logisticwise.com.au as soon as practicable, so we can update our records and ensure we can continue to provide quality services to you.

How to unsubscribe

The email address you provide may be used to send you information and updates regarding your freight. Unless you tell us not to, we may also use your email address to send you occasional company news, updates, and related product or service information.

If at any time you would like to unsubscribe from receiving future emails of that kind, please email us at info@logisticwise.com.au.

Changes to our Privacy Policy

We may make changes to this Privacy Policy from time to time, without notice to you.  An up-to-date copy of our Privacy Policy is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please email info@logisticwise.com.au